Refund Policy

We want you to be completely satisfied with TCGiant Sync Pro. However, we understand that sometimes a product may not be the perfect fit for your specific environment.

14-Day Money Back Guarantee

We stand behind our product and offer a 14-day money-back guarantee for all new purchases. If you experience technical issues that our support team cannot resolve, or if you simply decide the plugin does not meet your needs within the first 14 days of your purchase, we will gladly issue a full refund—no questions asked.

How to Request a Refund

To request a refund within the 14-day window email us at hello@tcgiant.com with the following information:

1. Contact our support team with your order number and purchase email.
2. Deactivate and uninstall the plugin from your website.
3. We will process the refund to your original payment method.

License Cancellations

Once a refund is processed, your license key will be invalidated, and you will no longer receive plugin updates or support.

Renewals

For recurring annual subscriptions, we do not offer refunds on renewal payments. You will be notified ahead of time before any renewal takes place, and you may cancel your subscription at any time to prevent future charges.

Last updated: April 2026